Unicenter ServicePlus Service Desk ServicePlus Service Desk is a comprehensive solution that manages every aspect of your service and support requirements. SOLICITE COTIZACION	LLAMENOS HOY ... Tiene que realizar un upgrade ?
Unicenter ServicePlus Service Desk ServicePlus Service Desk is a comprehensive solution that manages every aspect of your service and support requirements. Product details: An organization's ability to succeed in today's eBusiness marketplace depends on the ongoing availability of its IT resources and its agility in the face of changing business requirements. Unicenter ServicePlus Service Desk manages virtually every aspect of an organization's service level commitments. It automatically streamlines the identification, tracking and resolution of end-user issues and problems. Innovative knowledge tools speed the problem resolution process, ensuring improved service productivity while making end users self-sufficient. Users can access functionality via the Web and Wireless PDA interfaces. It empowers you to effectively manage calls, quickly resolve problems, share and leverage corporate knowledge, and manage critical IT assets. Unicenter ServicePlus Service Desk is based on a powerful recording and workflow engine that maintains accountability for both system and business problems and resolutions, while tracking and monitoring service level agreements (SLAs), and managing valuable IT assets and infrastructure change. Built on a proven, reliable and highly scalable architecture, it allows service managers to focus on providing quality service solutions.		Ver Pantalla maximizada

Ver Otros productos del fabricante: Computer Associates
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